Monday AM: No class; either come Tuesday or next week
Tuesday AM : S is for Secure Final Commitment
Tuesday PM class: Becoming a People Person
34. The more competition a product has, the more a salesperson needs to:
___ Expand product knowledge.
___ Work harder.
___ Master selling skills.
___ Network with existing customers.
38. When a prospect asks a question to which you don’t know the answer, you should:
___ Admit that you don’t know the answer but will get it.
___ Call someone who knows the answer.
___ Review your literature to find the answer.
___ Ask the prospect how important knowing that answer is to the purchasing process.
67. The most up-to-date way to stay abreast of your industry is to:
___ Read relevant industrial publications.
___ Listen to co-workers.
___ Play an active role in industry events.
___ Rely on rumors.